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OUR SHIPPING SERVICES
Shipping: We have shipping accounts with all the major carriers: Fed Ex, UPS, USPS, Airborne, Estes, Old Dominion, ABF Interstate Motor Carriers, to name a few. While we do offer discount shipping rates because of our high volume of global traffic, we are in no way responsible for the actions of any carrier once the products leave our docks.
We are a Sign Manufacturer, NOT a shipping company.
As with any other business, it is the Customer's responsibility to pick up their orders. Competitors who have popped up since we initiated the online dimensional sign market may offer free shipping. Remember the common rule of thumb - you get what you pay for.
We offer these discount shipping rates as a courtesy for those who might not have shipping accounts. We will be more than happy to use your shipping company, and our facilities have docks to accommodate every style vehicle.
Each order is packaged to meet or exceed the requirements of all freight carriers. We consider each and every Project a piece of Art, and we take all measures to protect our Product to ensure a speedy, safe delivery.
Damaged Items: Each crate that leaves our docks is insured for the full value of its contents. Should in the very rare incidence something get damaged during shipping, everything is covered.
If you receive a shipment that you believe is damaged, inform the delivery person immediately!
Open the package in front of the courier and inspect it. In these rare cases, we will at our discretion repair or replace the unit immediately.
PRODUCT WARRANTY
We advertise our signage solutions as lifetime, maintenance free products. We have examples in every extreme weather climate imaginable, and (knock on wood) in our 15 years of business have YET to have had a single issue with the integrity of a Project. Your Sales Rep will be more than happy to provide you with references should you wish.
All of our items are made custom to order. We have no return or refund policy.
In the rare case where there is a manufacturing or material defect,
we retain the right to either replace or repair that item. |